Please read the shipping policy.

To keep the prices so low, we sell our products without the original box, but we guarantee the product and its shipping packaging. If you want the original box, you can pay extra. Please contact us and we can add it to your order. Some products have the original box option, which you can choose directly.

 If you are confused about the payment method when shopping at ToysArk, we accept PayPal and credit cards.
For your protection, PayPal will temporarily hold your payment until you are sure you are satisfied with the purchase.
We recommend using PayPal because it has lower fees and refunds are processed faster. If you do not have a PayPal account, you can create one in seconds for free.

The logistics we use have a great advantage in managing customs clearance, and usually no additional tariffs will be incurred. If tariffs need to be paid, it will need to be handled by the customer.

Oh no! Hopefully this won’t happen, but if it does. We will work with the shipping company to resolve this issue!

If the package is marked as delivered, but only one day has passed – please be patient! Sometimes the shipping company will scan the package before it reaches you. Please keep an eye out in the next few hours!

Suppose the tracking information has not been updated for an unusually long time, or has never been updated since it was shipped. In this case, the package is likely lost in transit. Please let us know and we will consider replacing or refunding the order.

 If you find that some parts are missing or damaged (due to shipping or manufacturing issues), don’t worry, just contact us and we can resend them to you immediately free of charge.